Refund & Cancellation Policy

Coin purchases

Coins are added to your wallet as soon as your payment is confirmed. Because coins are a digital item delivered instantly, purchases are final once the coins are added.

When you get a refund

• Money taken but coins not added: coins are usually added within a few minutes. If the payment failed, your bank or UPI app returns the money automatically, normally within 5–7 working days.
• Charged twice for the same purchase: the extra payment is refunded to the same account.
• Technical error on our side that stopped you from receiving what you paid for: we add the coins or refund the payment.

How to ask

Within 7 days of the payment, send us a message in the app (Settings → Help us improve → Send feedback → Support) with the date, time and amount. Approved refunds go back to the original payment method within 5–7 working days.

Not refundable

• Coins already spent on gifts, calls, store items or VYBA Royal.
• Unused coins, unless the law requires otherwise.
• Accounts closed for breaking our rules.

Cancellation

You can cancel a payment before finishing it on the payment page; no money is taken. VYBA Royal does not renew automatically.

Contact